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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The LELO Hugo 2 Remote is a next-generation prostate-focused device designed to support comfort, confidence, and personalised exploration. As an advanced prostate massager, it combines powerful yet refined vibrations with intuitive remote and app control, offering a flexible experience that adapts to individual preferences. Its classic black finish reflects LELO’s signature balance of luxury design.
It features enhanced vibration depth and improved connectivity, allowing for seamless control via the provided remote. Its curved, ergonomic shape is designed with anatomy in mind, helping users find comfortable positioning with ease. Whether exploring solo or inviting a partner to take control, the LELO Hugo remote supports communication, relaxation, and confidence-led discovery at your own pace.
Crafted from silky, body-safe silicone, it is rechargeable, waterproof, and easy to maintain. It pairs naturally with other wearable options like the LELO Tor 2, allowing you to combine internal stimulation with shared sensation for a more connected experience. Designed with inclusivity and intention, the LELO Hugo 2 brings together precision, control, and comfort in a refined, pleasure-positive design.
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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