Return Policy

Return and Refund Policy

1. Returns We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible products within 14 days of delivery.
2. Eligibility for Returns
Items must be in their original condition, unused, and in original packaging with all tags intact.
Certain products, such as intimate items, personal care products, and gift cards, are non-returnable due to hygiene reasons.
To initiate a return, please contact us at [your contact email] with your order details.
3. Return Process
Once your return request is approved, you will receive instructions on how to send the item back.
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
We recommend using a trackable shipping service for returns.
4. Refunds
Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
The refund will be issued to the original payment method used at the time of purchase.
Shipping costs are non-refundable unless the return is due to an error on our part.
5. Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the desired product.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photographic evidence.
We will offer a replacement or full refund, including return shipping costs.
7. Contact Information For any return or refund inquiries, please reach out to us at sales@ksutra.co.uk.