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Effective Date: 26/09/2025
Welcome to KSutra These Terms and Conditions (the "Terms") govern your access to and use of our website ("Website") and the purchase of any products or services from us. By using this Website and making a purchase, you agree to these Terms, so please read them carefully. If you do not agree, please refrain from accessing or using the Website.
This Website and the products offered are intended solely for adults aged 18 or over. By using our services, you confirm you meet the legal age requirement. We strictly adhere to the UK Online Safety Act 2023 and reserve the right to verify your age and deny access or cancel orders if your age cannot be confirmed.
You agree to use the Website lawfully and fairly, not to engage in misconduct such as:
We reserve the right to suspend or terminate your access for violations.
All content on the Website, including graphics, logos, text, product images, and software, is owned or licensed by KSutra. You may view or download content for personal, non-commercial use only. Any other use, including copying, modification, republication, or distribution, is prohibited without our prior written consent.
Orders placed via the Website constitute offers to purchase subject to our acceptance, which occurs upon sending you an order confirmation email.
We reserve the right to reject or cancel any order at our discretion, including due to product unavailability or failure to verify your age or payment details.
Prices are inclusive of VAT and any applicable taxes unless otherwise specified. Full payment is required upon ordering. Payments are securely processed by authorised third parties; we do not store payment details.
Shipping locations, costs, and delivery estimates are shown at checkout.
Risk transfers to you upon delivery. We disclaim liability for any delays or damages caused by carriers, customs, or other third parties.
For hygiene reasons, products that have been opened, used, or had seals broken cannot be returned or exchanged.
Unopened and unused products may be returned within 30 days with prior authorisation.
Return shipping costs are your responsibility unless returns are due to our error. Refunds will be processed within 3-5 business days after inspecting returned goods.
Products include statutory warranties and may carry additional manufacturer warranties. Warranty claims require proof of purchase and will be handled according to the warranty terms.
To the fullest extent permitted by law, we exclude liability for any indirect, incidental, or consequential losses resulting from use of the Website or products.
Our maximum liability is limited to the purchase price of the relevant product.
Your personal data is processed according to our Privacy Policy in compliance with UK GDPR and relevant legislation.
We may provide links to third-party sites, which are outside our control. We are not liable for their content or privacy practices and encourage you to review their policies.
We may update these Terms at any time. Updates will be posted on this page with the new effective date. Your continued use signifies acceptance of the changes.
These Terms are governed by the laws of England and Wales. All disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
You agree to indemnify and hold harmless KSutra against any claims, damages, losses, or expenses arising from your breach of these Terms or misuse of the Website.
For questions about these Terms or your purchase, contact:
Copyright and Disclaimer
©KSutra All rights reserved.
KSutra
85 Great Portland Street, First Floor, London, W1W 7LT
Email: sales@ksutra.co.uk
The content on this Website is provided for informational purposes only and does not constitute medical or legal advice. Use of the Website and products is at your own risk.
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