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1. Introduction Welcome to KSutra. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to comply with these terms. If you do not agree, please do not use our website.
2. Definitions "Company," "we," "our," or "us" refers to KSutra, or KSutra Limited. "You," "your," or "customer" refers to the user of our website. "Products" refer to the items available for purchase on our website.
3. Use of the Website You must be at least 18 years old to use our website. You agree to use the website lawfully and not for fraudulent or unlawful activities. We reserve the right to modify or discontinue any part of our website without notice.
4. Product Information and Orders We strive to provide accurate product descriptions and pricing; however, errors may occur. We reserve the right to correct errors and cancel orders if necessary. Orders are subject to availability. If an item is out of stock, we will notify you and offer alternatives. By placing an order, you confirm that the information provided is accurate and complete.
5. Pricing and Payment All prices are in GBP and inclusive of applicable taxes. Payment must be made at the time of purchase using the available payment methods on our website. We reserve the right to change prices without prior notice.
6. Shipping and Delivery We aim to dispatch orders within the estimated timeframe. However, delivery times may vary. Shipping costs and delivery options will be provided at checkout. We are not responsible for delays caused by third-party couriers.
7. Returns and Refunds You may return eligible products within 14 days of delivery for a refund or exchange. Items must be in their original condition, unused, and with all packaging and tags intact. Return shipping costs are the customer's responsibility unless the item is defective or incorrect. Refunds will be processed within 7-10 business days upon receiving the returned item.
8. Intellectual Property All content on the website, including text, images, logos, and trademarks, is the property of KSutra and may not be used without permission.
9. Limitation of Liability We are not liable for any indirect, incidental, or consequential damages arising from your use of the website or products. Our maximum liability for any claim shall not exceed the amount paid for the product.
10. Governing Law These terms are governed by the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of UK courts.
11. Contact Information For any inquiries, please contact us at sales@ksutra.co.uk
